Global Accounts

The Service

We recommend you use the Service to send money to friends, family, or business associates. We do not recommend sending money to people you do not know.
The Service allows users to send payments from the United States to other countries. A “Sender” uses the Service to send money, and a “Recipient” receives money through the Service. A “Transaction” refers to an order to send money through the Service. The “Transaction Amount” is the amount in US dollars that the Sender provides to Routefusion for transmittal to the Recipient.

• Age and Capacity: You must be at least eighteen (18) years old to access or use the Service as a Sender. You must be able to form legally binding contracts under applicable law. Other restrictions may apply.
• Offer and Acceptance: If you submit a Transaction, you are requesting that we process your Transaction in partnership with the predetermined third-party Service Provider, an offer that we may accept or reject at our sole discretion

• Charges: With each Transaction you submit, you agree to pay us a service fee (“Service Fee”), in addition to the Transaction Amount. Payment in US dollars is due at the time the transaction is submitted for processing. If you submit a transaction that results in us being charged NSF fees, chargeback fees, or other similar costs, you agree to reimburse Routefusion for all such fees.
• Payment: To process your transaction, you authorize us to charge any of the payment instruments included in your payment profile. If your payment fails, you authorize us to retry one or more times using the same Payment Instrument. You warrant that you are a lawful user of your Payment Instrument(s)
• Other Charges: We are not responsible for fees imposed by financial institutions associated with your Payment Instruments. Routefusion is not responsible for any NSF fees, chargeback fees, or other similar charges that might be imposed on you by your bank, credit card issuer, or other provider.

• Service Providers: We work with local banks and other third-party outlets (each a “Service Provider”) to make funds available to Recipients. As a Sender, you are appointing your Recipient as your agent for the purpose of receiving funds transmitted through the Service
• Recipients will be required to prove their identities before receiving funds by presenting valid identification. Recipients may also need to provide a reference number or another identifier associated with their Transactions.

Please refer to the agreement you have with the Service Provider for any important service restrictions details that may apply to services provided by Service Provider.

• Privacy Policy: By agreeing to this Terms of Service, you acknowledge and consent to Routefusion’s Privacy Policy.
• Customer Identification Program: U.S. law requires us to obtain, verify, and record information about you. We may require that you provide us with nonpublic, personal, identifying information. We may also lawfully obtain information about you from other sources without your knowledge, including non-personal identifying information obtained while you visit this website. Please see our Privacy Policy.
• Government Disclosures: We may provide information about you and your Transactions to government authorities and law enforcement agencies, as described in our Privacy Policy.
• Verifying Information: You authorize us to make any inquiries, to you or to others, which are necessary to validate the information that you provide to us. This may include asking you for additional information, requiring you to take steps to confirm ownership of your email address or financial instruments, and verifying your information against third-party databases or through other sources.

• General: Let us know if you have any issues, questions, or concerns about the Service by contacting us using the contact information at the bottom of this Terms of Service. When doing so, you should provide the Sender's full name, address, phone number, and a description of the problem. Issues related to your bank account will be governed by the account agreement you have with your financial institution.

You acknowledge that the Service, including the content of this website, text, graphics, logos, and images, as well as all other Routefusion copyrights, trademarks, logos, and product and service names, are owned exclusively by Routefusion Inc. (“Routefusion Intellectual Property”). You agree not to display, use, copy, or modify the Routefusion Intellectual Property in any manner. You are authorized solely to view and retain a copy of the pages of this website for your personal, non-commercial use.

You further agree not to:

• Use any robot, spider, scraper, or other automated device to access the Service.
• Remove or alter any author, trademark, or other proprietary notice or legend displayed on this website (or printed pages thereof).
• Infringe Routefusion’s or any third party's copyright, patent, trademark, trade secret, or other intellectual property rights, or rights of publicity or privacy.

We make reasonable efforts to ensure that Transactions are processed in a timely manner, but we make no representations or warranties regarding the time needed to complete processing because the Service is dependent on many factors outside our control. Some jurisdictions do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you. This warranty gives you specific legal rights, and you may also have other legal rights that vary state to state. In any event, you may have a right to a refund as expressly described herein.

Exclusion of Certain Damages

Under no circumstances will Blaaiz and its affiliates, along with their shareholders, officers, directors, agents, representatives, employees, parents, and subsidiaries (collectively, "Blaaiz Parties"), be liable for any kind of damages (including direct, indirect, incidental, consequential, special, exemplary, punitive damages, lost profits, loss of revenue or data, personal injury, fines, fees, or penalties) arising from or in connection with the use or inability to use the Blaaiz platform or its content, regardless of whether they were advised of the possibility of such damages.

You agree to indemnify and hold Routefusion, Service Providers, and their respective subsidiaries, officers, agents, partners, and employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the Service, your connection to the Service, your violation of the Terms of Service, or your violation of any rights of another.

IN NO EVENT SHALL ROUTEFUSION, SERVICE PROVIDERS, OR THEIR RESPECTIVE SUBSIDIARIES, OFFICERS, AGENTS, PARTNERS, OR EMPLOYEES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES BEYOND THE SUM OF $500.00 (IN ADDITION TO REFUNDING THE TRANSACTION AMOUNT AND SERVICE FEES), INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF ROUTEFUSION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) RESULTING FROM NEGLIGENCE ON THE PART OF ROUTEFUSION, DISBURSEMENT PARTNERS, OR THEIR RESPECTIVE SUBSIDIARIES, OFFICERS, AGENTS, PARTNERS, OR EMPLOYEES.

• Governing Law: These Terms of Service shall be governed according to the laws of the State of Washington, and all activities performed in connection with the Service shall be deemed to have been performed in Washington. Any controversy, dispute, or claim arising out of or relating to the Service or Terms of Service (a “Claim”) shall be governed by and construed in accordance with the laws of Washington, except that body of law governing conflicts of law.
• Disputes with Routefusion: If a dispute arises between you and Routefusion, our goal is to learn about and address your concerns. If we are unable to address your concerns to your satisfaction, we will seek to provide you with a neutral and cost-effective means of resolving the dispute quickly. Disputes between you and Routefusion regarding the Service may be reported online via our online support or by mail at customersucccess@routefusion.com.
• Arbitration: For any claim (excluding claims for injunctive or other equitable relief) where the total amount of the award sought is less than $10,000.00 USD, the party requesting relief may elect to resolve the dispute in a cost-effective manner through binding non-appearance-based arbitration. If a party elects arbitration, that party will initiate such arbitration through an established alternative dispute resolution (ADR) provider mutually agreed upon by the parties. The ADR provider and the parties must comply with the following rules:
○The arbitration shall be conducted by telephone, online, and/or be solely based on written submissions; the specific manner shall be chosen by the party initiating the arbitration.
○The arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties.
Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
• Forum for Disputes: Except as otherwise agreed by the parties or as described in section 12(c) above, you agree that any claim or dispute you may have against Routefusion Inc must be resolved by a court located in Travis County, Tx. You agree to submit to the personal jurisdiction of the courts located within Travis County, Tx for the purpose of litigating all such claims or disputes.
• Improperly Filed Litigation: All claims you bring against Routefusion must be resolved in accordance with section 12 of this Agreement. All claims filed or brought contrary to section 12 shall be considered improperly filed and a breach of this Agreement. Should you file a claim contrary to section 12, Routefusion may recover attorneys' fees and costs (including in-house attorneys and paralegals) up to $1,000.00 USD, provided that Routefusion has notified you in writing of the improperly filed claim, and you have failed to promptly withdraw the claim.

You acknowledge that this Terms of Service shall be entered into electronically, and that the following categories of information (“Communications”) may be provided by electronic means:

• This Terms of Service and any amendments, modifications, or supplements to it.
• Your records of transactions through the Service.
• Any initial, periodic, or other disclosures or notices provided in connection with the Service, including without limitation those required by federal or state law.
• Any customer service communications, including without limitation communications with respect to claims of error or unauthorized use of the Service.
• Any other communication related to the Service or Routefusion.

The Service does not allow for Communications to be provided in paper format or through other non-electronic means. You may withdraw your consent to receive Communications electronically, but if you do, your use of the Service shall be terminated. To withdraw your consent, you must contact us using our contact information at the end of this Terms of Service.

You acknowledge that this Terms of Service shall be entered into electronically, and that the following categories of information (“Communications”) may be provided by electronic means:

• Entire Agreement: The Terms of Service constitute the entire agreement between you and Routefusion and govern your use of the Service, superseding any prior agreements between you and Routefusion.
• No Waiver: The failure of Routefusion to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. If any provision of the Terms of Service is found by an arbitrator or a court of competent jurisdiction to be invalid, the parties nevertheless agree that the arbitrator or court should endeavor to give appropriately valid effect to the intention of the Terms of Service as reflected in the provision, and the other provisions of the Terms of Service shall remain in full force and effect.
• Modification: We may modify this Terms of Service from time to time without notice to you, except as may be required by law or previously agreed upon in the agreement between you and the Service Provider. You can review the most current version of the Terms of Service at any time by reviewing this website. You may terminate your use of the Service if you do not agree with any modification or amendment. If you use the Service after the effective date of an amendment or modification, you shall be deemed to have accepted that amendment or modification. You agree that you shall not modify this Terms of Service and acknowledge that any attempts by you to modify this Terms of Service shall be void.

Your security is very important to Routefusion, and we use a variety of security measures to make sure that your information is secure. We urge you to think carefully before sending money to anyone that you do not know well. In particular, you should be cautious of deals or offers that seem too good to be true. If you think you have been or might be a victim of fraud, please contact us immediately by telephone at +1 (512) 661-0575. If you are aware of anyone or any entity that is using the Service inappropriately, please email us at customersuccess@routefusion.com. If you receive any fake (phishing) emails purporting to be from Routefusion, please forward them to us at customersuccess@routefusion.com.

Questions, notifications, and requests for refunds or further information can be sent to Routefusion, as follows:

• Online customer support
• Email: customersuccess@routefusion.com
• Telephone: +1 (512) 661-0575
• Mail: Routefusion Inc., 1305 E 6th St Suite 4, Austin, Texas 78702

Please read these Terms and Conditions carefully before accessing or using the PingPong Services. These Terms and Conditions (the “Terms and Conditions”) govern the availability and use of the PingPong Services provided by us (“us,” “we,” “our,” and “PingPong,” as defined below). By opening a PingPong Account or accessing or using any part of the PingPong Services, you (the “Customer,” “Merchant,” “you,”/ “your,” “any authorized user”) accept and agree to become bound by these Terms and Conditions. In addition, you agree to be bound by the Jurisdiction-Specific Terms that are relevant to the Account Jurisdiction (as specified in Section 3.1 below) in which you contract. Moreover, and without limiting the foregoing, you also agree to comply with and be bound by the Privacy Policy, Cookies Policy, and such other policies and guidelines, notices, circulars, and announcements from time to time issued by us to you, each of which shall form a part of these Terms and Conditions.

Notwithstanding the fact that we may notify you of any major changes we make to these Terms and Conditions electronically, you shall be responsible for regularly reviewing these Terms and Conditions. At any time, you can view our then-current Terms and Conditions on our Website. All amendments, supplements, and revisions shall be effective upon publication on our Website. When you use the PingPong Services after our publication of any such amendment, supplement, or revision, you agree that you are deemed to have read and agreed to the latest version of our Terms and Conditions, Privacy Policy, Cookies Policy, and such other policies and guidelines, notices, circulars, and announcements from time to time issued by us to you. If you do not agree to such amendments, supplements, or revisions, you shall immediately close your PingPong Account and stop using all of the PingPong Services.

These Terms and Conditions shall be effective and legally binding on the earlier of the dates when:

Subsequently, these Terms and Conditions shall continue in effect until the date when you close your PingPong Account and discontinue use of PingPong’s Services. Your acceptance of these Terms and Conditions shall confirm that you fully understand and accept all provisions in these Terms and Conditions. If you do not understand any of these Terms and Conditions, you are advised to obtain independent legal advice with respect thereto.

1.1 You acknowledge that you and your use of PingPong Services are subject to the mandatory provisions of Applicable Law. You hereby acknowledge that you are acting in your professional or business capacity and that you are not entering into the Agreement, nor will you use the PingPong Services, as a Consumer. You shall be solely responsible for understanding and complying with any and all laws, rules, and regulations of your home country and Account Jurisdiction that may be applicable to you in connection with your use of the PingPong Services, which shall include Applicable Law, laws governing payment services, anti-money laundering, or anti-terrorist financing requirements, consumer protection, data protection laws, anti-discrimination, gambling, false advertising, illegal sale or purchase or exchange of any goods or services, and those related to export/import activity, taxes, or foreign currency exchange or licensing.

1.2 Our obligations under this Agreement are conditional on our acceptance of you as a Customer at our sole discretion, including the requirements of Section 5, regarding Customer registration requirements, and Section 12, regarding Customer obligations.

1.3 We may at any time close, suspend, or limit your access to your use of the PingPong Services if we suspect that you may have committed any breach or violation of this Agreement or any other agreement you enter into with us or pursuant to any proprietary monitoring systems or techniques used by PingPong when assessing the risk associated with your transaction activity. Please see Section 10 for further details. We may also limit your access to Funds as required by Applicable Law, per the instructions of law enforcement or applicable regulators, or when we consider it necessary and appropriate.

1.4 We may close your PingPong Account if your account becomes inactive. Please see Section 11 for further details

1.5 Protecting your privacy is very important to us. Please review our Privacy Policy and Cookies Policy to better understand our commitment to maintaining your privacy, as well as our use and disclosure of your information. You shall only enter into this Agreement if you fully understand and agree to be bound by the Privacy Policy and the Cookies Policy.

In the context of this Agreement, the following terms shall have the following meanings:

2.1 Account Jurisdiction means the jurisdiction where PingPong receives the fund from the Platform or the sender.

2.2 Agreement means the Terms and Conditions, all exhibits, referenced documents, attachments, and such other policies and guidelines, notices, circulars, and announcements from time to time issued by us to you, including the Privacy Policy and the Cookies Policy.

2.3 Applicable Law means any law, regulation, or generally accepted practices or guidelines in the Account Jurisdiction, or any other jurisdictions applicable to your use of the PingPong Services, which shall include laws governing payment services, anti-money laundering, or terrorist financing requirements, consumer protection, data protection laws, anti-discrimination, anti-corruption, human trafficking, child and forced labor, gambling, false advertising, illegal sale or purchase or exchange of any goods or services, and those related to export/import activity, taxes or foreign currency transactions, or licensing. Please further refer to the Jurisdiction-Specific Terms.

2.4 Approved Payee means a natural or legal person approved by PingPong as payee of the Funds, which may include the European Union Tax Administration, third-party service companies, etc. For the avoidance of doubt, the Approved Payee shall in no event be a Consumer.

2.5 Beneficiary Account means your local beneficiary bank account into which you wish to receive distributions from your PingPong Balance through the PingPong Services, as instructed by you to us through your PingPong Account.

2.6 Business Day means a calendar day with the exception of Saturdays, Sundays, and public holidays in the Account Jurisdiction, on which the payment infrastructures of the Account Jurisdiction are open and banks carry out their regular business activities.

2.7 Buyer means a person or entity that purchases your product or service from you or from a Platform.

2.8 Consumer means a natural person who uses payment services for personal needs outside of his/her business, commercial, or professional needs or activities, or a consumer as defined by the Applicable Law in the Account Jurisdiction. Please further refer to the Jurisdiction-Specific Terms.

2.9 Customer or Merchant means you, the individual or legal entity who enters into this Agreement and in whose name the PingPong Account is registered.

2.10 European Economic Area or European Union means the region made up of the countries that have entered into the European Economic Area Agreement from time to time.

2.11 European Union Tax Administration means any administrative organization within the European Union responsible for the collection of value-added tax for a relevant country in the EEA.

2.12 Fees are the after-tax net charges payable by you to us for using the PingPong Services, which are specified in the PingPong Account held by you.

2.13 Funds means the funds beneficially owned by you for the conduct of the Transactions.

2.14 Group Companies refers to any of the entities specified in Section 3, and any other affiliates or subsidiary companies or holding companies that provide all or any part of the PingPong Services.

2.15 Inbound Payment(s) means the funds received in the designated Payment Account from approved Platforms or approved senders.

2.16 Inbound Transaction(s) means the action, initiated by Platform or approved sender, of transferring Funds to your Payment Account pursuant to Applicable Law or your agreement.

2.17 Jurisdiction-Specific Terms mean the terms set out in Exhibit A that are applicable to your Account Jurisdiction and which forms part of this Agreement.

2.18 Outbound Payment(s) means a payment from the Payment Account to an Approved Payee upon an Outbound Payment Order.

2.19 Outbound Payment Order(s) means any instruction by the Customer to PingPong requesting the transfer of funds to an Approved Payee.

2.20 Outbound Transaction(s) means the action, initiated by you, of transferring Funds from you to an Approved Payee pursuant to Applicable Law or your agreement with the Approved Payee from your Payment Account.

2.21 Payment Account means a PingPong account designated by PingPong to you that holds your PingPong Balance.

2.22 PingPong means the applicable contracting entity as specified in Section 3 hereof.

2.23 PingPong Account means your online account where you register for PingPong Services and make ongoing use of the PingPong Services.

2.24 PingPong Balance means the balance of Funds as from time to time shown in your PingPong Account.

2.25 PingPong Service Credentials means the Payment Account credentials (bank account number, routing number, IBAN, etc.) provided to you by us solely for the purpose of using the PingPong Services.

2.26 PingPong Services means all payment-related services provided by PingPong according to this Agreement, and “PingPong Service” shall mean any of them.

2.27 PingPong Website or Website means our website available at www.pingpongx.com.

2.28 Platform means (i) an e-commerce marketplace or other third-party selling platform; (ii) approved by PingPong for use with PingPong Services; and (iii) where you are a seller of goods or services pursuant to a written agreement between you and the Platform.

2.29 Service Providers shall include banks, payment service providers, clearing networks, and any other third-party payment processing services from time to time used by PingPong in the course of provision of the PingPong Services.

2.30 Transaction refers to either (i) an Inbound Transaction or (ii) a Withdrawal Transaction or (iii) an Outbound Transaction.

2.31 VAT means value-added tax within the European Union or other jurisdictions where value-added tax is imposed.

2.32 Withdrawal Instruction(s) means, following receipt of Funds by PingPong through an Inbound Transaction, an instruction by a Customer instructing PingPong to execute a Withdrawal Transaction.

2.33 Withdrawal Transaction(s) means, following the action of a Withdrawal Instruction, the payment or transfer of Funds from the Payment Account to your designated Beneficiary Account or Approved Payee.

3.1 “PingPong,” “we,” “us,” and “our” in this Agreement refer to the contracting entity listed in the chart below that corresponds to the Account Jurisdiction associated with your Payment Account, except as otherwise provided in Section 3.2 below. In the event that you open multiple Payment Accounts with us in different Account Jurisdictions, you will be deemed to have entered into agreements with each of us in the Account Jurisdictions where you have Payment Accounts with us, except as otherwise provided in Section 3.2 below. It should further be noted that the applicable agreement for a specific instruction would depend on to whom you give instructions, not the entity actually handling your instructions (if different). Please also refer to the Jurisdiction-Specific Terms when you read this Agreement.

3.2 Notwithstanding the foregoing, including Section 3.1 and the table therein:

• Even if you have a Payment Account within the United Kingdom, if you do not reside within the United Kingdom (or, if you are a legal entity, such legal entity is not registered within the United Kingdom), your contracting entity for all PingPong Services for Funds originating within the United Kingdom shall be PingPong Europe, S.A.
• Even if you have a Payment Account within Australia, if you do not reside within Australia (or, if you are a legal entity, such legal entity is not registered within Australia), your contracting entity for all PingPong Services for Funds originating within Australia shall be Ping Pong Global Holdings Limited.
• Even if you have a Payment Account within Singapore, if you do not reside within Singapore (or, if you are a legal entity, such legal entity is not registered within Singapore), your contracting entity for all PingPong Services for Funds originating within Singapore shall be Ping Pong Global Holdings Limited. Where you are a Customer which carries on business in Singapore, or is incorporated, formed, or registered in Singapore, or this Agreement is entered into in Singapore, the Contracting Entity shall be Big Rocket Technology (SG) Pte. Ltd. and not any of the other Group Companies.

3.3 Notwithstanding the foregoing, including Section 3.1 and the table therein, if you are a resident of Vietnam, your sole contracting entity for all PingPong Services shall be PingPong Global Technology Limited, a Hong Kong company.

3.4 While PingPong will exercise reasonable efforts to ensure that Payment Accounts for the same Customer are linked together within one PingPong Account, PingPong reserves the right, at its sole discretion, to require that you sign up for a new PingPong Account when you open a Payment Account in a different Account Jurisdiction.